- How do I purchase access for the SQE products?
- How long does my SQE subscription last?
- I purchased access to a title, but now it says I don’t have that access – what happened?
- Even though my account says I have active access, my e-book will not open. How can I resolve that?
- I am unable to extend my subscription to my SQE resources. How can I resolve that?
- I’ve paid for access to my course, but I didn’t receive a confirmation email or payment receipt. How can I get one?
- Can I get an extension if my subscription expired before I submitted work?
- Can you grant a short extension to customers who have lost product access?
- I received an error message saying my instructor has not activated my SQE course. What does this mean?
- I am in the wrong product or I cannot see content I think I should see; how do I change my access?
- When attempting to login, I receive an “Invalid Username/Password” message.
- I did not receive an account activation email after registrating for course access
- My account has been locked due to multiple failed login attempts. Can you help me reset my account?
- Course enrollment is closed on my instructor’s OUP-hosted course. How can I enroll?
- I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
- I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
- My OUP-hosted course appears to be active, but the content is locked. How can I resolve that?
- How do I request a refund (or reverse a duplicate charge) for a product I can’t use?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?