Skip to main content
logo logo
Help and support
  • Instructor Support
  • Student Support
  • LMS / VLE Administrator Support

Troubleshooting

  • What are the hours of operation for Customer Support?
  • When attempting to login, I receive an “Invalid Username/Password” message.
  • I did not receive an account activation email after registrating for course access
  • I am unable to extend my subscription to my SQE resources. How can I resolve that?
  • How do I fix a problem with pages not loading?
  • I’ve encountered errors on the website, such as “Page Not Found” or blank pages
  • I have found a content error (missing or incorrect content). How can I get that corrected?
  • I am in the wrong product or I cannot see content I think I should see; how do I change my access?
  • I am having trouble accessing grades and feedback.
  • I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
  • I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
  • I received an error message saying my instructor has not activated my SQE course. What does this mean?
    • My students receive an error message indicating their SQE course has not yet been activated. I already clicked on a resource to activate another course. Why do I need to do it again?
    • Why do I need to click on a resource to activate my SQE course?
  • I’ve paid for access to my course, but I didn’t receive a confirmation email or payment receipt. How can I get one?
  • There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
  • Where can I find support for using the integrated e-reader?
  • I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
  • I am a valid Instructor, but your system has me registered as student instead. How can I resolve this?
  • Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
  • My account has been locked due to multiple failed login attempts. Can you help me reset my account?
  • My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
  • The links to Oxford SQE resources in my/my instructor’s course appear to be broken/point to an old edition of my title. How can I resolve that?
Help Topics > Other Topics > Where can I find support resources specific to the SQE exams?

Where can I find support resources specific to the SQE exams?

To download our Exam Technique chapter, please click here.

Last reviewed May 11, 2026

Posted in Other Topics, Student Support, Troubleshooting

  • general-guidance
Oxford University Press

© Copyright Oxford University Press 2026

  • Privacy Policy
  • Cookie Policy
  • Legal Notice
  • Terms & Conditions
  • Accessibility
  • Contact Us
  • Check Platform Status
Need help?
  • Instructor Support
  • Student Support
  • LMS / VLE Administrator Support