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Course & Enrollment Issues
No such course / Course not found
Course not activated by instructor
Course enrollment closed
Enrolled in an incorrect course section
Course links point to the wrong edition
Course appears active but content locked
E-book & Access Issues
E-Book not opening / chapters locked despite active access
Requesting access to old edition resources no longer available
“Title not available in this location” error
E-book needed for accessibility accommodations
Incorrect edition or volume access provided
LMS/VLE & Platform Integration Issues
Canvas / Blackboard / Moodle / Brightspace integration failure
Grades and assignments not syncing
Old, broken, or non-functional course URLs
LTI tool misconfiguration
Login & Authentication Problems
Unable to log in
Password reset / verification email not received
Account locked due to multiple attempts
Purchase & Payment Issues
Payment completed but access not granted
Duplicate charges / double payment / accidental purchase
No confirmation email or payment receipt received after purchase
Refund requests due to access failure or course drop
Subscription Issues
Incorrect access duration
Access revoked after initial use
Unable to extend subscription
Instructor-Specific Issues
Requesting course adoption
Course materials missing
Instructor account registered as student
Technical & System Errors
Page not found / 404 / 504 or system error
Browser, cookie, or adblocker interference
Quizzes, videos, or media not loading
Region or country restriction error
Browser compatibility or loading issues
Content Issues
Incorrect quiz answers
Broken links or mismatched videos
Missing figures, PPTs, or solution manuals
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Instructor Support
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LMS / VLE Administrator Support
